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Frequently Asked Questions (FAQs)

General

No, however, by having an account with us, will allow us to identify which orders belongs to you, just in case.

It also allows you to keep track of your order. And you will be able to access your account in for future purchases with a breeze.

Registration can be made before shopping or upon checking out at the shopping cart page.

To ensure that your order is processed efficiently and promptly delivered, no amendments nor cancellation of any orders can be made once your order has been confirmed. This includes changing the quantities, adding or removing of item(s) and/or colours, payment mode or delivery mode.

In the event that a wrong delivery address has been keyed in, please contact us via email at "support@foodculture.sg" within 24 hours from time of order placed for a change in the delivery address. FoodCulture.SG reserves the right to decline your request in the event that your order has been dispatched upon receipt of the email.

Placing an item into your shopping cart does not mean that your item is reserved for you. The item(s) is/are only reserved up on completion of the checkout process.

Our office hours are open from Monday – Friday, 9am – 6pm. All orders will be process during operating hours. Any orders after operating hours are processed on the next working day. We greatly appreciate your patience.

Please note that our communications are only open during our operating hours. Please have a look at our FAQs for further answers. If our FAQs are inadequate, feel free to email "support@foodculture.sg". We will answer your enquiries at our earliest possible time.







To subscribe, simply find the subscription at the bottom of the page. Put in your email and you are done!



Yes! If the order is a gift for someone else, kindly put their address in their delivery address and contact number.

However, make sure the billing address is to yourself.

Otherwise, we would not be able to contact you if a delivery is not successful.

Delivery

For normal delivery: Kindly allow 1-3 working days to pack and dispatch your orders to the selected service provider. If stock is not available, please allow an additional 1-2 days. The courier will deliver the parcel within the next 3 business daysafter it has been processed for delivery. 

For express delivery: Kindly allow 1-3 working days to deliver your orders.

For orders below $35, a shipping fee of $3.99 will be charged for regular delivery. For express, it will be $10.

For orders $35 and above, shipping fee will be free.


For chilled items, the delivery charge is $10.

For an unsuccessful delivery (e.g, if no one at home), we will contact you immediately. If the waiting time exceeds 10 minutes, we will send the order back to our warehouse.

Any subsequent re-delivery will be charged at $4 per trip, regardless of the order amount.

Payment must be made prior to delivery via PayNow, a day in advance.

In the event that you have yet to receive your package after the expected delivery date, you can log in to your account to check the status of your order and track the shipment.

Tracking details are available and sent out via a shipment confirmation email once your items have been dispatched from us.

If you have opted for guest checkout, you may track your order via the online tracking system of the designated courier company as indicated in the shipment confirmation email.

Payment

You can make payment via credit/debit card by Visa, Mastercard, American Express(AMEX), Apple Pay and Google Pay.

Should you face any difficulties processing payment, please email us with your order number at "support@foodculture.sg" and we will get in touch with you as soon as we can during office hours*.

*Our office hours are from Monday to Friday, 9.00am to 6.00pm, excluding public holidays.

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